Inflatable FAQ

Q:  What is your delivery range?

A:  We are not currently taking orders that are further than 15 minutes from our barn in Schoolcraft (11700 S Shaver Road) due to high local demand.  It just doesn't make sense for us to take longer orders when we can fill those spots with something closer.  That said, we have booked longer deliveries before, but it all depends on the date(s) of your event, the location, and the rental fee for your order. It doesn't hurt to ask so please contact us if you are unsure!  

If you are outside our range and delivery is not an option, then we do allow customers to pick up.  You'll need a truck/large SUV/small trailer and a dolly to move the inflatable once you get it home. 

Here is a guide that we use to determine whether or not we will deliver.  If your order amount doesn't meet the minimum for your distance, then you can either pay a delivery fee or we offer the option for customers to pick up certain inflatables. Again, please ask if you are unsure.

Q:  If I choose to pick up, will there be instructions?

A:  Yes, we have instructions for the inflatables that we allow customers to pick up.  

Q:  What do I get with my inflatable rental?

A.  You will get everything that you need to operate the inflatable.  That includes the inflatable itself, a blower, a 100 foot extension cord for each blower, and stakes to secure it to the ground.  

Q:  What happens if I signed a contract, but decide to cancel later on?

A:  You may cancel your reservation with a full refund as long as we have at least three days' notice (i.e. You cancel on the 14th and your reservation was for the 17th. You would not be charged). If you cancel with less than three days until your reservation (due to reasons other than poor weather), then we will ask that you pay the security deposit as the inflatables were held for you and will most likely not be able to be rented out.  We don't require payment until the day of drop off or pick up so we do rely on customers doing the right thing, if they do have to cancel last minute.  Please contact us as soon as possible, if you need to cancel for any reason. 

Q:  What happens if there's bad weather on my event date?

A:  We do not punish customers for bad weather. If bad weather is forecasted during your reservation, we will message to confirm that you would like to keep or cancel your reservation prior to delivery.  If you decide to give it a shot, then the full balance is due regardless of how the weather turns out.  If you cancel prior to pick up/drop off, then you will owe nothing and will get back any money you have paid. 

Q:  What are my payment options?

A:  We prefer cash or venmo because they are free.  We do accept credit cards through our site, but you will be responsible for the 3.5% fee.

For commercial events, we do accept company checks in lieu of cash or venmo.  

Q:  What is the Security Deposit?

A:  For all customer pick up orders, overnight orders or new customer orders, we ask for a refundable security deposit of $50 for each inflatable to be rented.  This is due at the time you come into possession of the inflatable(s). The deposit and the rental fee are separate amounts and the total balance is due prior to setting up your rental. For example, if you rent the Scooby Doo combo for $230, then your total would be $280 with the $50 deposit included. Assuming there are no damages, the deposit will be returned at pick up.  If you pick up the infaltable, then the deposit will be returned to you once we confirm that everything was returned and that the inflatable wasn't damaged in any way.  If there is damage or an issue with the inflatable, please let us know so that we can be sure to make a quick repair.  

Please know that we are not out to punish customers.  I have only kept the security deposit a couple times in the last eight years and those were extreme cases.  Silly string and food in the bounce house are two things that will trigger us to keep the security deposit.  Silly string binds to the inflatables and we have to actually chip it off  (huge pain) and then food crumbs gets stuck in the crevices of the inflatable, which attracts mice.  When a mouse chews through a rolled up inflatable, it ruins the entire thing.  

Q:  Will there be a delivery fee?

A:  We do not charge a delivery fee unless you need it to reach the minimum order amounts listed above. If you choose delivery and meet the minimum amount for your distance, then the price includes delivery, setup, and take down.

Q:  Do you offer discounts?

A:  We do not offer discounts for single inflatable rentals.  We do offer $25 off each additional inflatable that you add (ie. two inflatables would be $25 off, three inflatables would be $50 off, etc)

Q:  What about last minute requests?

A:  We try to set our delivery schedule as soon as possible so that we can plan family time around the inflatable deliveries. For that reason, we charge a $50 "late reservation" fee if you book an inflatable less than three days away from your event date because it impacts our established schedule. We strongly encourage planning ahead as our calendar and delivery schedule fills up fast!  

For instance, if you book an inflatable on the Tuesday before a Saturday party, then there is no fee. If you book an inflatable on Wednesday/Thursday/Friday for a Saturday party, then an additional $50 charge would be added to your order.