Inflatable FAQ
Q: What do I get with my inflatable rental?
A. You will get everything that you need to operate the inflatable. That includes the inflatable itself, a blower, a 100 foot extension cord for each blower, and stakes to secure it to the ground.
Q: What happens if I signed a contract, but decide to cancel later on?
A: You may cancel your reservation with a full refund as long as we have at least three days' notice (i.e. You cancel on the 14th and your reservation was for the 17th. You would not be charged). If you cancel with less than three days until your reservation (due to reasons other than poor weather), then we ask that you still pay the security deposit as the inflatables were held for you and will most likely not be able to be rented out. Please contact us as soon as possible, if you need to cancel for any reason.
Q: What happens if there's bad weather on my event date?
A: We do not charge a cancellation fee for bad weather. If inclement weather is forecasted (heavy rain, thunderstorms, high winds, etc.) during your reservation, we will message or call to confirm that you would like to keep your reservation prior to delivery. Once we arrive for delivery, there are no refunds. Please keep in mind that scattered rain will not entirely prevent you from using the bounce houses. While you should not bounce or operate a blower during rain, the vinyl does clean up very easily with a towel.
Q: What are my payment options?
A: We prefer cash or venmo because they are free. We do accept credit cards through our site, but you will be responsible for the 3% fee.
For commercial events, we do accept company checks in lieu of cash or venmo.
Q: What is the Security Deposit?
A: A refundable security deposit of $50 for each inflatable to be rented is due at the time you come into possession of the inflatable(s). The deposit and the rental fee are separate amounts and the total balance is due prior to setting up your rental. For example, if you rent the basketball combo for $175, then your total would be $225 with the $50 deposit included. Assuming there are no damages, the deposit will be returned at pick up. If there is damage or an issue with the inflatable, please let us know so that we can be sure to make a quick repair.
The security deposit is only required ahead of time if three or more inflatables are going to be rented.
Q: What is your delivery range?
A: We are not currently taking orders that are further than 15 minutes from our barn in Schoolcraft (11700 S Shaver Road) due to high local demand. It just doesn't make sense for us to take longer orders when we can fill those spots with something closer. That said, we have booked longer deliveries before, but it all depends on the date(s) of your event, the location, and the rental fee for your order. It doesn't hurt to ask so please contact us if you are unsure!
Here is a guide that we use to determine whether or not we will deliver. If your order amount doesn't meet the minimum for your distance, then you can either pay a delivery fee or we offer the option for customers to pick up certain inflatables. Again, please ask if you are unsure.
10 minutes or less - $160 minimum
10-15 minutes - $190 minimum
15-19 minutes - $300 minimum
20 minutes - $400 minimum
21+ minutes - please ask for a price.
Q: Will there be a delivery fee?
A: We do not charge a delivery fee unless you need it to reach the minimum order amounts listed above. If you choose delivery and meet the minimum amount for your distance, then the price includes delivery, setup, and take down.
Q: Do you offer discounts?
A: We do not offer discounts for individual inflatable rentals at this time due to high demand and limited delivery spots each week. If you rent more than one inflatable, then a discount may apply depending on your total order amount.
Q: What about last minute requests?
A: We try to set our delivery schedule as soon as possible so that we can plan family time around the inflatable deliveries. For that reason, we charge a $50 "late reservation" fee if you book an inflatable less than three days away from your event date because it impacts our established schedule. We strongly encourage planning ahead as our calendar and delivery schedule fills up fast!
For instance, if you book an inflatable on Tuesday for a Saturday party, then there is no fee. If you book an inflatable on Wednesday/Thursday/Friday for a Saturday party, then an additional $50 charge would be added to your order.